Refund & Cancellation Policy
This Refund & Cancellation Policy outlines how you can cancel an order or request a refund for products or services purchased through the Platform bridalwearburqa.in
1. Order Cancellation
- Cancellation requests will only be considered if made within 2 days of placing the order.
- Cancellation may not be possible if the order has already been processed, shipped, or is out for delivery.
- In such cases, you may choose to refuse the delivery at the doorstep.
2. Damaged or Defective Products
- If you receive a damaged or defective product, you must notify our customer service team within 2 days of delivery.
- The request will be reviewed after verification by the seller/merchant.
- All the exchanged and replaced product will be delivered within 5-7 business days
3. Product Not as Described
- If the product received does not match the description or your expectations, you must inform customer support within 2 days of receiving the product.
- After reviewing your complaint, we will take an appropriate decision.
4. Manufacturer Warranty
- For products covered under manufacturer warranty, please contact the manufacturer directly for service, repair, or replacement.
5. Refund Process
- Once refunds processed the amount will be redirected back to the original payment mode within 15 business days.
- The refund will be credited to your original payment method or as otherwise agreed.
6. Contact for Support
For any cancellation or refund requests, please contact us using the details provided on the Platform.
